Salaries / Customer Service Representative
Office & Admin · SOC 43-4051
Customer Service Representative salary
Customer service representatives answer questions and resolve problems for customers by phone, chat, and email.
North Carolina
Median annual (NC)
$36,500
Median hourly (NC)
$17.60
North Carolina figures are ESTIMATES derived from the national median and a state wage index, not official statistics. Live state data shows here as soon as the lookup succeeds.
National
Median annual
$39,000
Median hourly
$18.90
Typical range
$29,000 to $61,000
National source: National estimate (to be replaced by live BLS data). Figures are gross pay and vary by location, employer, and experience.
The pay range, visually.
Low end (about the 10th percentile), median, and high end (about the 90th percentile).
By state, at a glance
These at-a-glance figures are estimates derived from the national median and a state wage index, shown to give a rough sense of local differences. Pick any state (here or in the selector above) to look up its real figures.
Your skills are a business
Ideas we have for people in office & admin.
The same experience that earns a paycheck as a customer service representative can start a business. Here are real ideas from our marketplace that fit this field.
Start a Bilingual Virtual Assistant Service
Offer admin, customer service, and translation support in two languages, serving businesses that sell into Spanish, Mandarin, or Portuguese-speaking markets.
Ecommerce and Shopify Virtual Assistant
Support online store owners with the daily grind of running a shop: adding and editing products, managing orders and customer service, updating listings, handling returns, and keeping the storefront running so the owner can focus on growth.
Start an Outsourced Customer-Support Agency
Online businesses drown in emails, chats, and tickets they hate answering. Run their support for them over email, chat, and social, so founders can build while your team keeps customers happy.
Start an Outsourced Wholesale Order Processing Service
Be the back office that turns a brand's messy wholesale orders (emails, DMs, PDFs, voicemail) into clean invoices, updated inventory, confirmed ship dates, and polite payment follow-up, on a monthly retainer per brand.
You could hire customer service representatives, not just be one.
We have a staffing calculator to price the work and a full course on how to start a staffing agency, so you can turn a field you already know into a business that puts other people to work.