Listen & Reply
PaidWhat it is
Social listening inside the Social Media Studio (the Generate group of the Studio menu, at /social/<brand>/listen-reply): the member creates listening campaigns that say what to listen for, where, and for whom, then reviews conversations and replies with their own words before anything goes out. Four views per Dee's approved design: the All campaigns command center (real metric cards, what Listen & Reply is learning, a campaign portfolio in list or card view with search and status filters, pause/resume/archive actions, and the listening-loop strip), the New campaign wizard (four steps: campaign basics with an AI name generator, three suggested names for one small metered charge, and one AEP audience from the brand's saved audiences; sources and signals across 18 public sources including LinkedIn, Instagram, Facebook, Reddit, X, TikTok, YouTube, Threads, Pinterest, Internet search, Google News, public websites, Craigslist, Quora, public forums, Google Maps and local listings, business directories, and review sites, with a Select all toggle, signal phrases, saved searches, keywords, handles, communities, posts, URLs, recency, and related discovery; reply preferences with guardrails; and a review-and-start summary; help icons explain every field, dictation mics on the text boxes, and a first-campaign-only Getting started intro), the Signals Feed, and the Review Queue. THE LISTENING ENGINE IS LIVE (wave 1, on Apify): Check now on every campaign, plus automatic daily checks PER MEMBER (each member's plan sets how many of their campaigns are auto-checked each day and the member picks a number up to it on the dashboard; a super admin can override one member's allowance; an owner-set platform-wide daily limit on automatic checks and on Check now caps the Apify bill), searching the campaign's own signal phrases and keywords across Reddit, X, Internet search, and the campaign's site or community URLs, honoring the campaign's recency window on Reddit and X. Each check is a metered member action (credits; automatic checks bill the campaign's creator and skip honestly when credits run short). THE REVIEW QUEUE IS SAVED ON THE SERVER (Oct 2026): move one or many signals in, add a conversation by hand, and a one-time move of any old browser-only queue into the account. CRM: Add to CRM turns the person behind a conversation into a real CRM contact keyed by their handle (no email needed; Reddit username, X handle, or a web result's website), with the conversation saved as an online conversation note; Add to a list puts one or many people on an existing CRM list or a new list named in the same picker (the same lists the CRM and Email Marketing Suite use). Contacts found online are Not opted in, so no email campaign or automation reaches them. REPLIES POST: Draft with AI writes in the brand voice with the campaign's reply preferences (metered), the member edits with the mic, then Approve and post publishes ONE reply from the brand's connected Reddit account (a comment on the post) or X account (a reply to the post); other sources get Open and reply yourself plus Mark as posted. Each item shows Queued, Approved, Posting, Posted with a link, or Failed with the platform's reason, and the result is saved on the contact. HONEST BY DESIGN: nothing is ever invented, a check that finds nothing says so, fit scoring is not built yet so high-fit stays zero, and contact enrichment is not built. Listen & Reply never mass-DMs or auto-replies: a reply posts only on the member's explicit click, one at a time, with a short per-platform pause between replies.
What it is for
finding real conversations worth joining and replying while the moment is fresh