Build a Caseload Platform for Restorative Justice Programs

1. 1

   Learn the practice from practitioners

   Sit with program coordinators through a full case arc: referral from a court or school, outreach to the person harmed and the person responsible, consent conversations, preparation meetings, the facilitated dialogue, and months of agreement monitoring. The workflow's values, voluntariness, confidentiality, repair, must live in the software's bones or practitioners will reject it.

2. 2

   Make consent a living object

   Participation is voluntary at every stage, and consent can be scoped and withdrawn. Model it explicitly: what each participant agreed to, when, with withdrawal handling that pauses the case respectfully. This is the feature that proves you understand the field, and generic CRMs cannot fake it.

3. 3

   Build agreement monitoring as the long tail

   Cases do not end at the dialogue; they end when the agreement, restitution, service, check-ins, is completed months later. Milestone tracking with gentle reminders to participants and clear status for coordinators is where programs currently drown in spreadsheet rot.

4. 4

   Report what referrers and funders need

   Courts want completion and recidivism-relevant data; funders want outcomes and equity breakdowns; both decide the program's survival. One-click reports matching common grant and court formats turn weeks of annual scramble into an export, and that alone can justify the subscription.

5. 5

   Handle sensitive data to a legal standard

   Cases involve minors, criminal matters, and confidential dialogue records. Role-based access, sealed notes separate from reportable data, retention policies, and counsel review of your data practices are foundational, not enterprise upsells.

6. 6

   Price for the sector and grow with it

   Tiers in the range of $100 to $400 a month by program size respect nonprofit budgets, with implementation help priced honestly. The restorative justice world is a tight national community with conferences and networks; a few respected reference programs bring the rest.

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