Build a Guest Memory CRM for Bars Built on Regulars

1. 1

   Make logging faster than a pour

   A note has to take five seconds mid-shift: tap the regular, tap a chip (usual, occasion, allergy), done. Anything slower dies on a busy Friday.

2. 2

   Recall at the right moment

   A shift view of expected and present regulars with their notes, so the Tuesday bartender greets the Friday regular correctly. Recall, not storage, is the product.

3. 3

   Set the dignity rules

   Preferences and celebrations, never gossip or sensitive details; guests can be forgotten on request. Publish the rules, because a leak of creepy notes would kill a bar's trust and your product.

4. 4

   Fold in the quiet business layer

   Visit frequency and a lapsed-regular flag ('Maria has not been in for six weeks') give owners a retention lever no POS report shows.

5. 5

   Price per venue, simply

   Flat monthly per bar, unlimited staff. The owner should compare the cost to one regular's monthly tab and laugh.

6. 6

   Sell through the bar community

   Bartenders move between bars and take tools they love with them. Win the staff, and the staff sells the next venue.

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