Build a Damage Triage App for Auto Glass Shops

1. 1

   Encode the trade's real decision rules

   Repairability guidelines for chips and cracks (size, depth, location relative to the driver's view and the glass edge) are published industry standards; encode them as the triage logic with photos as input. The tool's judgment must match what a good tech would say, and admit uncertainty when a photo cannot settle it.

2. 2

   Make ADAS the headline feature

   A vehicle lookup (year, make, model, trim) that flags whether replacement requires camera recalibration, static or dynamic, changes quoting accuracy more than anything else in the product. Shops lose money and customer trust when the recalibration surprise appears at the appointment; killing that surprise is the sale.

3. 3

   Build the customer intake link

   A shop's website and text line get a 'snap three photos, get your quote' flow that feeds the same triage engine. Faster quotes win glass jobs, because the customer is usually collecting two or three prices within the hour; instant and accurate beats callback-when-we-can.

4. 4

   Keep the human override obvious

   The tech confirms every triage on arrival, photos can mislead, and the tool should show its reasoning (measured size estimate, location flags) so staff trust and correct it. Position it as consistency and speed for the front of house, not a replacement for the tech's eyes.

5. 5

   Integrate where shops already work

   Quote output should flow into the invoicing and scheduling tools glass shops use rather than demanding a new system of record. A narrow tool that plays well with existing workflow gets adopted; a new platform demanding migration gets a demo and a shrug.

6. 6

   Price per location and grow through distributors

   Monthly per-location pricing sized to a shop's software budget, with a mobile-tech solo tier. Glass distributors, industry associations, and trade groups reach every shop in a region; one distributor partnership can put the demo in hundreds of shops' hands.

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